Effective Date: April 1st 2026
These General Terms & Conditions (“Terms”) govern all services provided by SBM Management (“Company,” “we,” “us,” or “our”) to any client, customer, or business entity (“Client,” “you,” or “your”).
By engaging our services, submitting payment, signing a service agreement, accepting a proposal, or using our services, you agree to be bound by these Terms in their entirety.
1. Services Overview
SBM Management provides marketing consulting, lead generation, lead management, automation, CRM setup, AI systems, digital branding, sales funnel support, campaign management, appointment setting systems, SMS/email communication systems, reporting, and related business growth services.
The specific scope of services for each engagement will be outlined in a separate service agreement, proposal, invoice, statement of work, or written agreement between the Company and the Client.
2. No Guarantee of Results
The Company does not guarantee specific leads, sales, revenue outcomes, conversion rates, rankings, performance metrics, business growth, appointment bookings, campaign results, or financial results.
Marketing, automation, advertising, lead generation, lead management, SMS campaigns, email campaigns, and AI system outcomes may depend on market conditions, client responsiveness, audience behavior, offer quality, platform changes, third-party systems, competition, compliance approval, ad spend, sales process, and other factors outside of the Company’s control.
3. Payment Terms
All fees must be paid according to the terms outlined in the applicable proposal, invoice, service agreement, or payment plan.
Accepted payment methods, billing dates, billing schedules, and recurring payment terms may vary by engagement.
Failure to make timely payment may result in service suspension, delayed delivery, paused campaigns, restricted access, or termination of services.
Applicable fees may include:
Setup Fees: Non-refundable once work has commenced.
Monthly Retainers: Billed according to the schedule outlined in the service agreement or proposal.
Usage Fees: Billed based on actual platform activity, including but not limited to email usage, SMS usage, AI call minutes, CRM usage, automation tools, call tracking, lead communication tools, or other platform-based consumption.
Late Fees: Invoices unpaid beyond [INSERT NUMBER] business days may incur a late fee of [INSERT LATE FEE TERMS]. Accounts that remain unpaid may be referred to collections.
4. No Refund Policy
All payments made under any service agreement, proposal, invoice, or engagement are non-refundable once work has commenced.
This includes setup fees, monthly retainers, consulting fees, design fees, CRM setup fees, automation fees, campaign setup fees, platform fees, A2P registration support fees, usage fees, and other service-related payments.
5. Usage-Based Fees
Client agrees to pay all applicable usage-based fees resulting from actual platform activity.
Usage-based fees may include, but are not limited to:
Email delivery
SMS/text message segments
MMS messages
AI voice minutes
Call tracking
CRM usage
Workflow automation usage
Third-party software usage
Lead communication tools
Appointment scheduling systems
Payment processing fees
Other platform consumption fees
Usage fees are billed in addition to any monthly retainer or service fee unless otherwise stated in writing.
6. Client Responsibilities
Client agrees to cooperate with the Company and provide timely access, approvals, and information necessary to deliver services.
Client responsibilities may include:
Providing access to necessary accounts, platforms, websites, domains, CRMs, calendars, social media accounts, advertising accounts, payment accounts, and third-party tools.
Providing accurate business information, legal business name, EIN, business address, branding assets, service details, offers, pricing, contact information, and approved messaging.
Responding to qualified leads, customer inquiries, missed calls, SMS replies, form submissions, calendar requests, and communication opportunities in a timely manner.
Reviewing and approving content, designs, workflows, campaigns, automations, landing pages, funnels, forms, and deliverables when required.
Communicating in writing about any material changes that may affect service delivery.
Ensuring that the Client’s own use of marketing, AI, automation, SMS, email, and lead generation systems complies with applicable laws and regulations.
Ensuring all contacts, leads, and customers have provided proper consent before being contacted by SMS, email, phone, or automated communication.
7. A2P 10DLC, SMS, and Messaging Compliance
Client understands that business text messaging may be subject to A2P 10DLC registration, carrier review, platform approval, consent requirements, campaign restrictions, and ongoing compliance obligations.
The Company may assist with A2P 10DLC registration support, SMS campaign setup, opt-in language guidance, sample message preparation, and related compliance setup; however, approval is not guaranteed.
Client agrees that all SMS, MMS, phone, email, and automated communications must comply with applicable laws, rules, carrier requirements, and platform policies, including but not limited to:
A2P 10DLC requirements
TCPA requirements
CTIA messaging guidelines
CAN-SPAM requirements
Carrier rules
Platform acceptable use policies
Privacy and consent requirements
Industry-specific marketing rules
Client is solely responsible for obtaining, documenting, and maintaining proper consent from all contacts before sending marketing, promotional, transactional, reminder, follow-up, or automated messages.
Client may not use the Company’s systems, services, workflows, automations, SMS tools, AI tools, or lead generation systems to send spam, deceptive messages, unsolicited marketing, unlawful content, abusive content, misleading offers, or messages to contacts who have not provided proper consent.
Client must honor opt-out requests immediately. Standard opt-out language may include “Reply STOP to opt out” and “Reply HELP for help.”
8. Required SMS Consent Language
Client agrees to include clear SMS consent language anywhere phone numbers are collected, including but not limited to websites, landing pages, funnels, forms, surveys, booking pages, checkout pages, and lead generation campaigns.
Recommended consent language:
By submitting this form, you agree to receive calls, emails, and text messages from SBM Management regarding your inquiry, appointments, services, offers, updates, and follow-up communication. Message and data rates may apply. Message frequency may vary. Reply STOP to opt out and HELP for help. Consent is not a condition of purchase.
Client agrees that opt-in language must be clear, visible, and connected to the phone number field or submission process.
Client is responsible for ensuring consent language remains accurate, visible, and compliant across all lead capture sources.
9. Consent Records and Lead Data
Client agrees to maintain accurate records showing how each contact, lead, prospect, or customer provided consent to receive communications.
Consent records may include:
Date and time of opt-in
Source of opt-in
Form name
Page URL
Consent language displayed at the time of opt-in
IP address, where available
Contact information submitted
Campaign name
Opt-in method
Opt-out history
The Company is not responsible for penalties, fines, legal claims, message blocking, carrier filtering, campaign rejection, account suspension, A2P denial, or compliance issues arising from Client’s failure to obtain, maintain, or provide valid consent records.
10. Lead Generation and Lead Management
Client understands that lead generation services are designed to support visibility, inquiry capture, follow-up, and sales opportunities, but do not guarantee that every lead will become a paying customer.
Lead quality and conversion outcomes may vary based on market conditions, offer strength, pricing, Client responsiveness, sales process, audience targeting, campaign messaging, ad spend, competition, and other outside factors.
Client is responsible for contacting leads, qualifying prospects, closing sales, honoring offers, delivering services, and maintaining professional communication with prospects and customers.
11. Client Offers, Claims, and Business Representations
Client is solely responsible for the accuracy, legality, and truthfulness of all business claims, service descriptions, pricing, guarantees, testimonials, income claims, health claims, before-and-after examples, promotions, and offers used in campaigns or communications.
The Company may rely on information provided by Client and is not responsible for false, misleading, exaggerated, unlawful, unsupported, or non-compliant claims supplied, requested, or approved by Client.
12. Email Marketing Compliance
Client agrees that email marketing campaigns must comply with applicable laws, rules, and platform requirements.
Client is responsible for ensuring email lists are permission-based and legally obtained.
Client may not upload, import, or use purchased, scraped, rented, harvested, or non-consented email lists unless Client has the proper legal authority and documented consent to do so.
All email campaigns must include truthful sender information, accurate subject lines, and proper unsubscribe options where required.
13. Intellectual Property
Client retains ownership of client-provided data, creative assets, domain names, CRM contacts, business information, and accounts created or managed specifically on the Client’s behalf, unless otherwise agreed in writing.
The Company retains ownership of all proprietary systems, workflows, automation frameworks, templates, strategies, processes, training materials, documentation, designs, methods, and intellectual property used or developed in the delivery of services.
Nothing in these Terms transfers ownership of Company intellectual property to the Client.
Client may not copy, resell, sublicense, reproduce, distribute, or recreate the Company’s proprietary systems, workflows, templates, strategies, processes, or methods without written permission.
14. Non-Solicitation
Client agrees not to directly solicit, hire, contract with, or attempt to engage any employee, contractor, vendor, strategist, technician, consultant, or personnel introduced through the Company for a period of 12 months following termination of any service agreement.
Client also agrees not to replicate, resell, sublicense, or distribute systems, workflows, strategies, templates, or intellectual property delivered by the Company.
15. Third-Party Platforms
The Company may use or integrate with third-party platforms, including but not limited to CRM systems, AI voice providers, email platforms, SMS providers, phone carriers, hosting platforms, social media platforms, advertising networks, scheduling tools, payment processors, analytics tools, domain providers, and automation systems.
The Company is not responsible for outages, downtime, bugs, policy changes, pricing changes, account restrictions, ad disapprovals, A2P rejections, SMS filtering, deliverability issues, message blocking, data loss, software errors, or disruptions caused by third-party platforms.
Service continuity may depend on the availability, policies, pricing, approval processes, and functionality of third-party providers.
16. Service Suspension
The Company reserves the right to suspend or terminate services immediately if:
Payment is not received on time.
Client violates these Terms.
Client breaches a service agreement.
Client misuses Company systems or deliverables.
Client provides false, inaccurate, or misleading information.
Client engages in unlawful, abusive, deceptive, spam-related, or harmful conduct.
Client sends or requests non-compliant SMS, email, AI, or automated communications.
Client lacks proper consent for uploaded or messaged contacts.
Required platform access is revoked or unavailable.
Third-party systems prevent continued service delivery.
Continued service may harm the Company’s compliance standing, platform access, reputation, or legal position.
Services may be reinstated after outstanding balances are paid and any breach, compliance concern, or account issue is resolved, at the Company’s discretion.
17. Chargebacks and Payment Disputes
Client agrees not to initiate a chargeback, payment dispute, reversal, or claim without first providing written notice to the Company and allowing a reasonable opportunity to resolve the matter.
Unauthorized chargebacks may result in immediate service suspension or termination.
Client may be responsible for any fees, collection costs, legal expenses, administrative costs, or damages resulting from improper or unauthorized payment disputes.
18. Limitation of Liability
To the fullest extent permitted by law, the Company’s total liability under any service agreement, proposal, invoice, or engagement shall not exceed the total fees paid by the Client to the Company in the 30 days immediately preceding the event giving rise to the claim.
The Company shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to lost profits, lost revenue, lost leads, business interruption, lost data, reputational harm, loss of opportunity, ad account suspension, A2P rejection, SMS filtering, carrier blocking, deliverability issues, or third-party platform disruption.
19. Indemnification
Client agrees to indemnify, defend, and hold harmless the Company, its owners, officers, employees, contractors, partners, and affiliates from and against any claims, liabilities, damages, losses, expenses, demands, or legal fees arising out of or related to:
Client’s use of the services.
Client’s violation of these Terms.
Client’s violation of applicable laws or regulations.
Client’s misuse of marketing, SMS, email, AI, automation, or CRM systems.
Client’s failure to obtain or maintain proper consent.
Client’s use of purchased, scraped, rented, harvested, or non-compliant contact lists.
Client-provided content, claims, offers, or business representations.
Client’s infringement of third-party rights.
Client’s failure to honor opt-out requests.
Client’s failure to comply with A2P, TCPA, CTIA, CAN-SPAM, carrier, platform, privacy, or other applicable requirements.
20. Termination
Either party may terminate a service agreement according to the terms outlined in the applicable agreement, proposal, or statement of work.
Unless otherwise stated in writing, either party may terminate after the minimum service term has elapsed by providing 30 days’ written notice.
Upon termination, all outstanding balances remain due and payable.
The Company’s obligation to provide services ends on the effective termination date.
Sections related to payment, intellectual property, non-solicitation, limitation of liability, indemnification, chargebacks, compliance, refunds, and governing law survive termination.
21. Governing Law and Jurisdiction
These Terms and any related service agreement shall be governed by and interpreted according to the laws of the State of .
Any disputes arising under or related to these Terms, services, invoices, proposals, or agreements shall be resolved exclusively in , unless otherwise required by law.
22. Modifications
The Company reserves the right to update or modify these Terms at any time.
Clients may be notified of material changes in writing, by email, or by posting updated Terms on the Company’s website.
Continued use of the Company’s services after updates are posted or communicated constitutes acceptance of the revised Terms.
23. Entire Agreement
These Terms, together with any applicable service agreement, proposal, invoice, statement of work, or written agreement, represent the full and complete agreement between the Company and the Client.
These Terms supersede all prior discussions, representations, understandings, or agreements related to the subject matter.
Any modifications must be made in writing and agreed to by both parties.
24. Client Acknowledgement
By engaging the Company’s services, submitting payment, signing a service agreement, approving a proposal, or continuing to use the Company’s services, Client acknowledges that they have read, understood, and agree to be bound by these Terms & Conditions.
Client also acknowledges that they are responsible for lawful, consent-based, compliant use of all marketing, lead generation, SMS, email, AI, automation, CRM, and follow-up systems.
25. Contact Information
For questions about these Terms & Conditions, please contact us:
Business Name: SBM Management
Website: www.sbminsured.com
Email: [email protected]
Phone: (844) 509-0409
Business Address: 1712 Pioneer Ave Ste 500 Cheyenne WY 82001
Jurisdiction: Cheyenne, WY